Product Support Team - Your trusted resource for equipment and technology needs.

If you’ve reached out to the Centralized Product Support Team with technology questions over the past year, the name “Product Support” might already be familiar to you. In 2023, AgriVision Equipment reorganized its support services, previously known as AMS (Ag Management Solutions), IS (Integrated Solutions), or the Precision Ag Team into the Product Support team. The aim of this reorganization was to become more agile and holistic in supporting both your equipment and technology needs.

We are dedicated to providing comprehensive support for both your operations and technology. When your equipment is performing optimally with its integrated technology, you realize the full potential of your investment in John Deere, adding value and ensuring a strong return on your investment. 

Who Is the Product Support Team?

The Centralized Product Support team is here to help with your technology or equipment questions, whether you’re in the field or using the Operations Center. Whenever you reach out, be it by phone or text, the team is ready to assist.

You can contact the team via text or by phone call at 712-355-5417. 

To date, Centralized Product Support has resolved over 11,574 inquiries, known as “tickets,” which are created every time you contact them with a question.

The Regional Product Support team works closely with your local AgriVision Equipment location. They provide customer and employee training, handle technology and equipment packages, and follow up on any questions you may have. Sometimes, this involves a visit to your operation to ensure your products are working as expected. They are also available for one-on-one sessions to guide you through managing your farm through Operations Center by answering questions or training new features.   

The Product Support teams are dedicated to addressing your questions promptly and thoroughly. We encourage you to text us your questions or request a callback from a team member. Alternatively, you can leave a brief voicemail outlining your concern, allowing us to research and potentially resolve your issue before returning your call. Texting is the quickest way to get a response from the team.

Wishing you a safe and plentiful harvest. Dave Thiessen, Product Support Manager